Orders from our current offerings
Your order is confirmed when payment is accepted and you receive a confirmation. Items left in a cart are not reserved. The item, price, and pickup choices shown during checkout are the final details for that order.
Special requests are not orders
Sending a text, email, or social message about a special request starts a conversation only. Nothing is booked until Five Roosters confirms the details and you complete any required payment using the link or invoice in our follow-up. Quotes may expire if not accepted by the stated deadline.
Request details and substitutions
Please review the written item, quantity, pickup, and price details before approving a special request. Handmade items will have natural variation. We will contact you before making a meaningful substitution that affects the agreed ingredients or allergen information.
Cancellations and changes
Contact us as soon as possible using the details in your confirmation. Whether a change can be accepted depends on ingredient purchasing, production already completed, schedule, and the scope of the request. We cannot guarantee changes after work has begun.
Cancellation eligibility and any nonrefundable amount follow the terms shown during checkout or included with your quote. If neither gives a specific rule, we will consider the timing, ingredients already purchased, and work already completed before explaining any available refund.
Missed or late pickup
Please arrive during the confirmed window. Contact us promptly if you are delayed. Because this is a home bakery without public storefront hours, an alternate handoff may not be available. Perishable products cannot be held indefinitely, and food-safety considerations may limit rescheduling.
Customer transport and storage
Risk of damage transfers at pickup. Follow the transport and storage instructions provided with the order, including refrigeration guidance. Keep cakes level and the vehicle cool; Five Roosters is not responsible for damage caused by transport, heat, handling, or storage after pickup.
Ingredients and allergens
You are responsible for reviewing product information and sharing known allergy concerns before ordering. Gluten-free does not mean free from every other allergen, and cross-contact is possible in a home kitchen. Read the complete allergen statement.
Payments and refunds
Our checkout partner processes payments and eligible refunds. We do not collect card information on this website. The time a bank takes to post a refund is outside Five Roosters’ control.
Website information
We work to keep descriptions, photographs, nutrition details, prices, and availability accurate. Every item is handmade, so its exact appearance may vary. Please review the final choices and price when placing your order.
Questions
Questions about these terms can be sent through the contact page. For an existing order, use the contact details in your confirmation.